Question How long does it take for me to receive my order?
Answer

For patches, pins, and stickers orders, they are shipped via USPS First Class within 1-2 days. Orders placed within the USA generally take about 2-5 days to get there.

For apparel or lifestyle products like shirts, hats, hoodies, mugs, pillows, etc., those can take from 7-14 business days and are shipped directly from my production partner.

Expediting shipping options like Priority Mail (1-3 days) and Express (overnight) are also available. Just choose those options at checkout.

For hardcover or paperback books, it depends if I have them in stock or am dropshipping from my publisher. In the first instance, they’ll be shipped out via USPS First Class within 1-2 days and arrive 2-5 days later. 

International orders can take 1-8 weeks depending on the country and any customs or import tax requirements. The customer is responsible for paying any import fees, and knowing how their country’s customs procedures work.

Question How do I track the status of my order?
Answer

You will receive a tracking number via email when your order ships. You can also check your order status in your My Account page. You’ll see the tracking information there and can click the link to view the delivery status with the carrier’s tracking system.

Question What payment methods are accepted?
Answer

We accept all major credit cards and PayPal.

Question Do you ship to my country?
Answer

Yes, we ship worldwide!

Question When will [x item] be back in stock?
Answer

All our items are produced in limited quantities and typically sell out at some point. However, if there is enough demand, we will restock it!

Question My order might be lost in the mail?
Answer

I know the dreadful feeling of not getting your order. Fortunately packages rarely get lost in the mail anymore. In most cases, the customer ends up receiving the package.

 

If the tracking says “delivered” and you don’t actually have it, check with your neighbors or apartment office. If the item has been in tracking for a really long time and is still not delivered, try inquiring with your local post office or submit a missing mail request. Often, this is enough to get things unstuck.

 

If the package was undeliverable and returned to sender, I will receive it in my office, sometimes weeks or months after the original shipping date. In that case I will contact the customer to find a solution and either provide a refund or another shipment. The customer will be responsible for additional shipping charges in the event they supplied an incorrect or mistyped address.

 

International orders outside of the USA can sometimes take 1-2 months to arrive in rare circumstances. There are things such as customs and import tax that could cause issues. 99% of the orders either arrive or get returned-to-sender. I do not provide refunds for lost packages.

Question My order arrived damaged
Answer

If your order was damaged or unusable upon arrival, please contact us within 5 business days of receiving the item to request a replacement.

Question How do I receive customer support?
Answer

You can use our contact form and get a reply in 1-2 business days.

Question I entered an incorrect shipping address
Answer

If the order hasn’t already been shipped, shoot us an email to let us know about the error and where it should be sent to instead. You can also update your address in your My Account page.